✅ All orders include a free upgrade to USPS Priority Mail—typically delivered in 1–4 business days.

Most customers receive their parts quickly, thanks to our priority shipping and fast processing times. Transit time may vary based on your location, but tracking is provided for every order.

✅ Orders placed before 4 PM EST (Monday–Friday) ship the same day.

We work fast to get your part out the door. Orders placed after 4 PM or on weekends ship the next business day. All packages go out with USPS Priority for quick, trackable delivery.

* While we do some shipping on the weekends we only guarantee same day shipping during the week.

✅ Yes—tracking your order is easy.

As soon as your order ships, you’ll receive a confirmation email with a tracking number. You can use that link to follow your package’s progress in real time.

📦 Created an account at checkout?

If you signed up during your purchase, you can log into your account anytime to:

• View your full order history
• Track shipping updates
• Reorder past items
• Print receipts or invoices

Don’t see your tracking email? Be sure to check your spam or promotions folder—or feel free to contact us and we’ll resend it.

✅ All orders ship via USPS Priority Mail by default—and it’s automatically upgraded for free.

USPS Priority typically arrives within 1–4 business days, and every order includes tracking for your peace of mind.

Need it faster?

We’re happy to accommodate special shipping requests when possible. Just contact us before placing your order, and we’ll do our best to offer an expedited option through another carrier (like UPS or FedEx).

📦 Please note:

All expedited shipping fees are non-refundable, even in the event of carrier delays or a reported defective product.

Since we are not performing the installation ourselves, we are unable to verify how the part is installed or whether other underlying issues in the appliance may affect performance. However, every board we ship is inspected before it leaves our facility.

If you believe the part you received is defective, you can request a replacement. Once approved, all reshipments for defective claims are sent via USPS Priority Mail at no additional charge.

🌍 Yes—but only through our eBay store using eBay’s International Shipping Program.

We do not currently offer direct international shipping through our website. However, customers outside the U.S. can place orders through our official eBay store:

🔗 https://www.ebay.com/str/applianceprousa

eBay’s International Shipping Program is the most reliable and cost-effective way for us to ship worldwide. It offers:

• Full international tracking
• Built-in customs processing
• Added buyer protections

If you’re located outside the United States, we recommend using our eBay store to get the same high-quality control boards—delivered safely to your country.

✅ The most accurate way to find the right control board is by using the part number printed directly on your existing board.

Every appliance control board has a sticker (typically white, blue, or pink) that shows the full part number. Searching by this number ensures an exact match and helps avoid costly delays or returns.

If you're unsure or can't find it, you can send us a photo of your board and we’ll help you identify the correct part.

✅ Look for a white, blue, or pink sticker directly on your existing control board.

This sticker is usually printed with a long alphanumeric code—that’s your part number. It’s the most reliable way to ensure compatibility when ordering a replacement.

Need help? Check out our How to Find Your Part Number guide or send us a clear photo of your board and we’ll confirm it for you.

✅ Absolutely.

If you're not 100% sure which board you need, we're here to help. Just fill out our Contact Form and select “Part Help”, then upload:

• A photo of your current control board
• A photo of any sticker, numbers, or labels visible
• Your appliance's model number (if available)

We’ll get back to you quickly with the exact part you need—no guesswork required.

✅ If the board hasn’t been opened or used, you can return it within 30 days.

We understand that mistakes happen. If you accidentally order the wrong part, just make sure the board is unopened, unused, and the security sticker is intact, and we’ll process a return for you. A restocking and retesting fee may apply if the board has been opened.

To prevent this, we always recommend searching by part number—or contacting us first if you're unsure.

✅ In many cases, yes—especially if you’re comfortable with appliance repair or following online tutorials.

Most of our boards are plug-and-play, meaning they’re ready to install with no extra programming or tools required. Still, some appliances may have more complex setups, so we always recommend having a qualified technician handle the repair if you’re unsure.

✅ We’re happy to help point you in the right direction.

While we don’t offer live phone tech support or step-by-step install assistance, our team can help verify compatibility and give you general guidance before installation.

For hands-on help, we recommend searching for install videos on YouTube or hiring a local technician.

✅ Yes—every control board we sell is expertly tested, professionally inspected, and backed by our 1-year warranty.

We only offer control boards that meet or exceed original manufacturer (OEM) specifications. Each board is thoroughly tested for function, durability, and reliability before it ever ships. Whether you're purchasing a new or refurbished board, you can count on Appliance Pro USA to deliver quality parts you can trust.

✅ Absolutely.

Our control boards are ready for installation right out of the package and if programming is needed we include instructions.

Boards are cleaned, inspected, and shipped in anti-static bags with tamper-proof stickers to protect quality and ensure reliability from the moment it arrives.

✅ We ship a mix of new, used, and refurbished control boards—depending on current availability for your part number.

Because of the way our inventory works, we don’t guarantee which condition you’ll receive—but every board we send out is fully functional, professionally tested, and guaranteed to work just like the original.

All boards—whether new, used, or refurbished—go through the same inspection and testing process and are backed by our 1-year warranty. You can expect a reliable, ready-to-install part, securely packaged in an anti-static ESD-safe bag.

✅ Yes—all control boards come with a full 1-year warranty. We also offer an extended warranty for up to 5 years!

If the part fails due to a defect within the first year, we’ll replace it at no charge. Our warranty covers issues related to workmanship or functionality—not installation damage or improper use. For full details, visit our Warranty Policy page.

✅ Yes, we accept returns within 30 days of delivery.

If you ordered the wrong control board or no longer need it, we’re happy to help. To qualify for a return, the board must be:

• Unopened and unused
  
• Have the Tamper-proof sticker fully intact
  
• Be in the same condition it was shipped
  

This helps us ensure all customers receive fully functional, quality-tested parts.

📝 How to Start a Return

To begin a return, please fill out our Contact Form and select the “Returns” option.

Make sure to include:

• The reason for your return
  
• A photo of the board you received
  

*If you're claiming the part is defective, also include a photo of your original board clearly showing the part number

📸 Why We Request Photos

We ask for these photos to:

• Confirm the correct item was shipped and received
  
• Verify part numbers when there's a defect claim
  
• Help prevent delays in processing your return or replacement

This ensures your request is handled quickly and that all returns maintain the high quality our customers expect.

📦 Important Return Notes

• Opened or installed boards may be subject to a retesting/restocking fee
  
• Shipping cost are non-refundable
  
• Boards that are damaged, altered, or missing security stickers may not be eligible for a refund